/ en Tue, 22 Oct 2024 21:24:17 -0500 Tue, 12 Jan 21 13:14:35 -0600 /hospital-waste-streams-managing-what-goes-out-back-door <h1>Workplace Hospital Waste Streams – Managing What Goes Out the Back Door</h1><h3>By Ed Barr</h3><p>January 11, 2021 | <strong>Formats:</strong> Technical Paper | <strong>Content Areas: </strong>Workforce | <strong>Tags: </strong>Hospital waste, Medical Waste Management, Waste Stream </p><hr><p>Although ancillary to a hospital’s core mission of healing, improving, and saving lives, the management of hospital waste streams has an undeniable impact on both the day-to-day operation of the facilities, and on longer-term matters like budgeting and sustainability. This document briefly examines the current state of the industry, and considers the identification and implementation of improved waste management practices. <br> </p><div class="col-md-8"><div><h4 class="text-align-center">Access Today</h4><p class="text-align-center">To view this resource, complete the form below:</p> MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 2934);</div></div><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p> Tue, 12 Jan 2021 13:14:35 -0600 Technical Paper /Impact_of_Communication_and_Motivation_EVS_Workplace <h1>The Impact of Communications and Motivation on the Environmental Services Workplace</h1> <p><strong>By Lisa Ford</strong></p> <p>January 11, 2021 | <strong>Formats:</strong> Technical Paper | <strong>Content Areas: </strong>Workforce | <strong>Tags: </strong>Communication, Motivation, Leadership, Diversity</p> <hr /> <p>Environmental services is a hospitality-driven support department within the health care environment that is responsible for keeping the environment clean and as infection-free as possible. Environmental services professionals are non-clinical staff operating in a clinical space so effective communication is critical to the success of their job, as well as to the health care environment.   <br /> <br /> This paper outlines the importance of effective communication and motivation in the environmental services workplace. It talks about how the leaders in the industry can have an impact on the department, and when it may be necessary to make changes in these leaders. This paper also looks at the important role of diversity and inclusion in today’s workplace and how that may directly impact employee retention.</p> <p> </p> <div class="col-md-8"> <div> <h4 class="text-align-center">Access Today</h4> <p class="text-align-center">If you do not have member access, complete the form below to view this resource.</p> <p class="text-align-center">If you are a member, login and access the technical paper through Key Resources on this page.</p>   MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 2939); </div> </div> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> Mon, 11 Jan 2021 12:47:26 -0600 Technical Paper /ahe-fellow-papers <h1>91°µÍøºÚÁÏFellow Technical Papers</h1> <hr> <h4>The New Health Care Reality and Its Effects on Health Care Environmental Services</h4> <p><img alt="Osmond Adams" data-entity-type="file" data-entity-uuid="73a2cf6f-5eef-4dc5-ad89-49671d775e8f" src="/sites/default/files/inline-images/OsmondAdams_220.jpg" width="220" height="220" class="align-left"></p> <p><strong>Osmond Adams</strong>, <em>HEM, FAHE, CHESP</em><br> Senior Facilities Manager<br> Kaiser Permanente</p> <p><a class="btn btn-primary btn-xs" href="/node/216299" role="button">Download</a></p> <p><br>  </p> <h4>Workplace Hospital Waste Streams – Managing What Goes Out the Back Door</h4> <p><img alt="Ed Barr 2021" data-entity-type="file" data-entity-uuid="b85857e9-5d2a-4221-8b4e-2f39c45a6af0" src="/sites/default/files/inline-images/Ed_Barr_2021_220x220_0.png" width="220" height="220" class="align-left"></p> <p><strong>Ed Barr</strong>, <em>FAHE, CHESP</em><br> General Manager<br> Sodexo<br> Philadelphia, PA</p> <p><a class="btn btn-primary btn-xs" href="/node/675000" role="button">Download</a></p> <p><br>  </p> <h4>The Law of Unintended Consequences / The Hawthorne Effect</h4> <p><img alt="Michael Catanzaro" data-entity-type="file" data-entity-uuid="7f828ef6-84e6-4e86-aefd-de71d64d3316" src="/sites/default/files/inline-images/MikeCatanzaro_220s.jpg" width="220" height="220" class="align-left"></p> <p><strong>Michael Catanzaro</strong>,<em> FAHE, MREH, CLLM, CHESP</em><br> Director, Environmental Services<br> Wentworth-Douglass Hospital</p> <p><a class="btn btn-primary btn-xs" href="/law-unintended-consequences" role="button">Download</a></p> <p><br>  </p> <h4>Comprehensive Training Program</h4> <p><strong>Michael Catanzaro</strong>,<em> FAHE, MREH, CLLM, CHESP</em><br> Director, Environmental Services<br> Wentworth-Douglass Hospital</p> <p><a class="btn btn-primary btn-xs" href="/node/216325" role="button">Download</a></p> <p><br>  </p> <h4>The Impact of Communications and Motivation on the Environmental Services Workplace</h4> <p><img alt="Lisa Ford 2021" data-entity-type="file" data-entity-uuid="64dba463-fabd-4c39-bf7a-c48ca8d95cb4" src="/sites/default/files/inline-images/Lisa_Ford_2021_2020x220_0.png" width="220" height="220" class="align-left"></p> <p><strong>Lisa Ford</strong>,<em> FAHE, CHESP</em><br> Client Executive<br> Sodexo Health Care Services<br> Feasterville, PA</p> <p class="MsoNormal"><a class="btn btn-primary btn-xs" href="/node/674973" role="button">Download</a></p> <p><br>  </p> <h4>Using Lean Management Strategically</h4> <p><img alt="Kent Miller" data-entity-type="file" data-entity-uuid="45e0250b-3d7d-40ed-a139-c2501f994dd6" src="/sites/default/files/inline-images/KentMiller_220.jpg" width="220" height="220" class="align-left"></p> <p><strong>Kent L. Miller</strong>, <em>MHA, FAHE</em><br> Director, Environmental Services/Sustainability Coordinator<br> Mercy Health St. Mary's</p> <p><a class="btn btn-primary btn-xs" href="/node/216298" role="button">Download</a></p> <p><br>  </p> <h4>Maintaining Hygienically Clean Health Care Textiles Within a Health Care Facility</h4> <p><img alt="John Scherberger" data-entity-type="file" data-entity-uuid="ebf7cf5e-5a94-41f1-9f98-486ad8a4c1a1" src="/sites/default/files/inline-images/JohnScherberger_220.jpg" width="220" height="220" class="align-left"></p> <p><strong>John Scherberger</strong>, <em>FAHE</em><br> Principle/Owner<br> Healthcare Risk Mitigation</p> <p><a class="btn btn-primary btn-xs" href="/node/216281" role="button">Download</a></p> <p><br>  </p> <h4>Hiring & Retaining the Right Staff </h4> <p><img alt="Carl Solomon" data-entity-type="file" data-entity-uuid="946e5193-0406-4656-8ae1-c02869bc15ae" src="/sites/default/files/inline-images/CarlSolomon_220.jpg" width="220" height="220" class="align-left"></p> <p><strong>Carl Solomon Sr. MBA</strong>, <em>FAHE, CHESP</em><br> Director, Environmental Services<br> UC San Diego Health System - La Jolla and San Diego</p> <p><a class="btn btn-primary btn-xs" href="/node/216373" role="button">Download</a></p> <p><br>  </p> <h4>Leveraging Technology to Hire for Fit and Create an Environmental Culture of Care</h4> <p><img alt="Pamela Starlin" data-entity-type="file" data-entity-uuid="65e908e4-fbc2-4fcd-99e5-6135aa45ad07" src="/sites/default/files/inline-images/PamStarlin_220.jpg" width="220" height="220" class="align-left"></p> <p><strong>Pamela S. Starlin</strong>, <em>FAHE, CHESP</em><br> Director, Facility Operations<br> Fairfield Medical Center</p> <p><a class="btn btn-primary btn-xs" href="/node/216261" role="button">Download</a></p> <p> </p> <p> </p> Tue, 14 May 2019 16:06:09 -0500 Technical Paper /law-unintended-consequences <h1>The Law of Unintended Consequences / The Hawthorne Effect</h1> <h3>By Michael Catanzaro, FAHE, MREH, CLLM, CHESP</h3> <p>December 17th, 2018 | <strong>Formats:</strong> Article | <strong>Content Areas: </strong>Administration | <strong>Tags: </strong>Leadership, Management</p> <hr /> <p><br /> The law of unintended consequences, often cited but rarely defined, is that actions of people — and especially of government—always have effects that are unanticipated or unintended. Economists and other social scientists have heeded its power for centuries; for just as long, politicians and popular opinion have largely ignored it, by Rob Norton.<br /> <br /> The Hawthorne effect is named after what was one of the most famous experiments (or, more accurately, series of experiments) in industrial history. It marked a sea change in thinking about work and productivity. Previous studies, in particular Frederick Taylor's influential ideas, had focused on the individual and on ways in which an individual's performance could be improved. Hawthorne set the individual in a social context, establishing that the performance of employees is influenced by their surroundings and by the people that they are working with as much as by their own innate abilities.</p> <p>In this article, Michael Catanzaro details how unintended consequences caused by the application of the Hawthorne Effect impacted an environmental services department.<br />  </p> <div class="col-md-8"> <div> <h4 class="text-align-center">Access Today</h4> <p class="text-align-center">If you do not have member access, complete the form below to view this resource.</p> <p class="text-align-center">If you are a member, login and access the technical paper through Key Resources on this page.</p>   MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 2963); </div> </div> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> Mon, 17 Dec 2018 11:00:28 -0600 Technical Paper /leveraging-technology-hire-fit-and-create-environmental-culture-care <h1>Leveraging Technology to Hire for Fit and Create an Environmental Culture of Care</h1> <h3>By Pamela S. Starlin</h3> <p>November 6th, 2018 | <strong>Formats:</strong> Technical Paper | <strong>Content Areas: </strong>Administration | <strong>Tags: </strong>Environmental hygiene and sanitation, Waste Management and Sustainable Operations</p> <hr /> <p>The traditional role of the environmental services attendant must transition into the role of an adequately trained infection preventionist and, equally important, a hospitality ambassador. The patient's interaction and comfort with the environmental services attendant has a substantial impact on the overall perception of cleanliness and the competence of the staff member. Hiring for fit and being able to identify the natural born connectors and promoters among the task-oriented individuals normally drawn into the environmental services role becomes paramount. <br />  </p> <div class="col-md-8"> <div> <h4 class="text-align-center">Access Today</h4> <p class="text-align-center">If you do not have member access, complete the form below to view this resource.</p> <p class="text-align-center">If you are a member, login and access the technical paper through Key Resources on this page.</p>   MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 2943); </div> </div> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> Tue, 06 Nov 2018 12:00:06 -0600 Technical Paper /maintaining-hygienically-clean-health-care-textiles-within-health-care-facility <h1>Maintaining Hygienically Clean Health Care Textiles Within a Health Care Facility</h1> <h3>By John F. Scherberger</h3> <p>November 5th, 2018 | <strong>Formats:</strong> Technical Paper | <strong>Content Areas: </strong>Administration | <strong>Tags: </strong>Environmental hygiene and sanitation, Infection Prevention and Epidemiology, Laundry and Textiles, Linen</p> <hr /> <p>Health Care textiles are a crucial component in the care and treatment of patients if positive outcomes are to be realized. The absence of guidance from regulatory organizations pertaining to the handling, internal transportation, and storage of hygienically clean textiles (HCTs) within the confines of health care facilities (HCFs) brings into question the hygienic integrity of such textiles. The lack of guidance and best practice standards in health care facilities brings into question the confidence needed to assure that a chain of infection prevention practice is in place in health care facilities. This document addresses the shortcomings and provides suggested direction and support.<br /> <br /> <em>Keywords:</em> Textiles, hygienically clean, infection prevention, shortcomings<br />  </p> <div class="col-md-8"> <div> <h4 class="text-align-center">Access Today</h4> <p class="text-align-center">If you do not have member access, complete the form below to view this resource.</p> <p class="text-align-center">If you are a member, login and access the technical paper through Key Resources on this page.</p>   MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 2941); </div> </div> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> Mon, 05 Nov 2018 12:16:44 -0600 Technical Paper /using-lean-management-strategically <h1>Using Lean Management Strategically</h1> <h3>By Kent L. Miller, MHA, CHESP, T-CHEST</h3> <p>November 1st, 2018 | <strong>Formats:</strong> Technical Paper | <strong>Content Areas: </strong>Administration | <strong>Tags: </strong>Career Development, Employee Engagement, Employee Life Cycle, Lean/Six Sigma, Management</p> <hr /> <p><strong>Abstract</strong><br /> <br /> Health care is under enormous stress today. This comes as a result of the Affordable Care Act, state and federal regulatory pressures, internal financial pressures, competition, human resources and supply management. The questions are:</p> <ul> <li>Do you know what your metrics are for the patient experience? How do you meet the organization’s goals?</li> <li>Do you know how well your quality meets the regulatory and/or organization’s expectations? How do you meet the organization’s goals?</li> <li>Do you know how well your colleagues are engaged? How do you meet the organization’s goals for colleague engagement?</li> <li>Do you know how you stand financially as a department? How do you compare to the organization’s financial sustainability?</li> <li>And, how do you meet the goals of population health within your own department? And, how does that meet the organization's goals?</li> </ul> <p>The Environmental Services leader needs to "step up to the plate" and determine how they can survive in this new environment. Lean process will assure we achieve success. An Environmental Service's leader as a Lean leader needs to be patient, inquisitive, keenly interested in problem-solving, a good communicator, and a mentor who likes to see people succeed. This proactive leader will be in the middle of the action, not directing from a desk. The Environmental Services leader can be all of these. This paper will propose a proven strategy for becoming a Lean department through the leader's eyes.<br />  </p> <div class="col-md-8"> <div> <h4 class="text-align-center">Access Today</h4> <p class="text-align-center">If you do not have member access, complete the form below to view this resource.</p> <p class="text-align-center">If you are a member, login and access the technical paper through Key Resources on this page.</p>   MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 2944); </div> </div> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> Thu, 01 Nov 2018 12:50:49 -0500 Technical Paper /new-health-care-reality-and-its-effects-health-care-environmental-services <h1>The New Health Care Reality and Its Effects on Health Care Environmental Services</h1><h3>By Osmond Adams</h3><p>October 31st, 2018 | <strong>Formats:</strong> Technical Paper | <strong>Content Areas: </strong>Administration | <strong>Tags: </strong>Change Management, Management, Sustainability</p><hr><p>Over the last 25 years the health care environment has undergone major and traumatic change. The meteoric rise in the cost of health care, combined with the need for quality and competition, put the health care industry at the top of the national agenda for reform. In the late 1980s, significant changes occurred in the way hospitals were paid. Omachonu (1991), in examining the efficiency of US hospitals, noted that in the late 80s health care costs in the US skyrocketed to almost $700 billion and that the way hospitals were reimbursed provided little incentive for efficiency. Payment by Medicaid and insurers was determined primarily on the costs incurred in providing patient care (Omachonu, 1991). In effect, the system encouraged waste, and provided<br>little incentive for efficiency. The new system of reimbursement known as the Prospective Pricing System (PPS) was introduced to help drive down costs and improve efficiency.<br><br>The increase in health care associated infections (HAIs) is an alarming national issue. According to the Center for Disease Control and Prevention (2002), HAIs raised by 36% over the last 25 years and the cost is estimated at between 28 and 45 billion dollars. Annually 2 million patients suffer from HAIs and an estimated 900 die. This ranks HAIs as the fifth leading cause of death in the USA (CDC, 2009). The prevalence of HAIs combined with the emergence of a number of new pathogenic bacteria has given rise to national alarm. This continues to be an area of significant focus.<br><br>The combination of reimbursement changes, HAIs and newly emerging pathogens have had a significant impact on health care Environmental Services (ES). While many hospitals have been forced to reduce ES staff and reduce budgets, these changes have also given rise to innovations and creativity within the industry. Today, despite their many challenges, ES is an important participant in making decisions around construction, technology, infection prevention and patient satisfaction in health care institutions. This paper will examine how these changes in the health care industry have impacted ES operations.<br> </p><div class="col-md-8"><div><h4 class="text-align-center">Access Today</h4><p class="text-align-center">If you do not have member access, complete the form below to view this resource.</p><p class="text-align-center">If you are a member, login and access the technical paper through Key Resources on this page.</p> MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 2931);</div></div><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p> Wed, 31 Oct 2018 13:05:49 -0500 Technical Paper /hiring-retaining-right-staff <h1>Hiring & Retaining the Right Staff</h1> <h3>By Carl Solomon Sr., MBA, CHESP</h3> <p>August 31st, 2018 | <strong>Formats:</strong> Technical Paper | <strong>Content Areas: </strong>Administration, Environmental Sanitation Operations, Financial Stewardship | <strong>Tags: </strong>Change Management, Employee Engagement, Employee Life Cycle, Leadership, Lean/Six Sigma, Management, Process Improvement, Staffing Models, Succession Planning</p> <hr /> <p>In today’s health care environment, Environmental Services Leaders must find new and creative ways to attract, hire, and retain great employees. It becomes an even greater challenge when opening a new facility, which may require hiring 100 or more employees. Also, you may be competing with neighboring hospitals trying to attract the same employee pool.<br /> <br /> With a focus on customer service and improving the patient experience, it is essential to hire people who are a good fit to your hospital during recruiting, hiring, and onboarding processes. The purpose of this paper is to provide you with proven strategies in attracting, interviewing, hiring and retaining staff.<br />  </p> <div class="col-md-8"> <div> <h4 class="text-align-center">Access Today</h4> <p class="text-align-center">If you do not have member access, complete the form below to view this resource.</p> <p class="text-align-center">If you are a member, login and access the technical paper through Key Resources on this page.</p>   MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 2942); </div> </div> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> Fri, 31 Aug 2018 14:52:38 -0500 Technical Paper /comprehensive-training-program <h1>Comprehensive Training Program</h1> <h3>By Michael Cataznaro, FAHE, MREH, CLLM, CHESP</h3> <p>August 31st, 2018 | <strong>Formats:</strong> Technical Paper | <strong>Content Areas: </strong>Administration | <strong>Tags: </strong>Career Development, Employee Engagement, Staffing Models, Succession Planning</p> <hr /> <p><strong>Abstract</strong><br /> <br /> The days of clean, shiny floors being Environmental Services’ number one priority are long gone. Our departments have evolved and our role has become exceedingly more complex. As health care professionals, we are facing new challenges and responsibilities as our industry adapts to changes in the economy and health care reform. Whether or not we are successful as managers will be determined by administrative support as well as the staff’s knowledge and understanding of their duties and responsibilities. Training must begin when a new staff member walks through the door and should follow them their entire career. A comprehensive and regulatory compliant training program begins with hospital and departmental orientation, and continues with regular departmental meetings and in-services, with meaningful annual reviews rounding out the program and adding to the communication process. The program is enhanced and fine-tuned through management rounds and in-depth inspections by supervisors who are competent in their own right and who support the program. Objective, clear feedback provides the staff operational transparency and should corrective action be required coaching, retraining and counseling occurs prior to punitive disciplinary action. A planned and well-thought out comprehensive training program is essential and must have the resources and support from all levels within the facility in order to be successful.<br />  </p> <div class="col-md-8"> <div> <h4 class="text-align-center">Access Today</h4> <p class="text-align-center">If you do not have member access, complete the form below to view this resource.</p> <p class="text-align-center">If you are a member, login and access the technical paper through Key Resources on this page.</p>   MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 2937); </div> </div> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> Fri, 31 Aug 2018 13:45:47 -0500 Technical Paper