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Comprehensive Training Program

By Michael Cataznaro, FAHE, MREH, CLLM, CHESP

August 31st, 2018 | Formats: Technical Paper | Content Areas: Administration | Tags: Career Development, Employee Engagement, Staffing Models, Succession Planning

Abstract

The days of clean, shiny floors being Environmental Services’ number one priority are long gone. Our departments have evolved and our role has become exceedingly more complex. As health care professionals, we are facing new challenges and responsibilities as our industry adapts to changes in the economy and health care reform. Whether or not we are successful as managers will be determined by administrative support as well as the staff’s knowledge and understanding of their duties and responsibilities. Training must begin when a new staff member walks through the door and should follow them their entire career. A comprehensive and regulatory compliant training program begins with hospital and departmental orientation, and continues with regular departmental meetings and in-services, with meaningful annual reviews rounding out the program and adding to the communication process. The program is enhanced and fine-tuned through management rounds and in-depth inspections by supervisors who are competent in their own right and who support the program. Objective, clear feedback provides the staff operational transparency and should corrective action be required coaching, retraining and counseling occurs prior to punitive disciplinary action. A planned and well-thought out comprehensive training program is essential and must have the resources and support from all levels within the facility in order to be successful.