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Consider taking this course if you are:

• New Manager- or Supervisor-level environmental services or support services leaders

After completing the e-learning course, the participants will be able to:

• Implement and manage efficient housekeeping and staffing methods within their departments.
• Explain and oversee proper infection prevention and control techniques based on regulatory standards.
• Improve customer service standards based on HCAHPS measures and case studies.
• Develop a strategic capital plan, and effectively budget and evaluate department financials.
• Construct and implement effective quality improvement measures and continuous process improvement models.

Module 1
Introduction

Module 2
Environmental Sanitation and Sustainability

Module 3
Microbiology

Module 4
Human Resources

Module 5
Management and Distribution of Work Load

Module 6
Budgeting and Reporting

Module 7
Customer Service and Patient Satisfaction

Module 8
Quality Assurance

Module 9
Final Project

Module 10
Course Conclusion

The registration fees for the Foundations for Success in Environmental Services Management e-learning course are:

• Member: FREE
• Nonmember: $259.00

Become an 91��������member to receive the discounted rate along with all the Association has to offer!

Total: 12 CECs (1 CEC = 1 contact hour)

Credit hours can be used toward the renewal of the CHESP credential and the CHEST credential.