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This document briefly examines the current state of the industry, and considers the identification and implementation of improved waste management practices. 

Studies have shown that emphasis should be placed on adequately training environmental service workers and providing timely feedback on the thoroughness of cleaning by using fluorescent marking or ATP methods. By identifying the connectors and promoters from the front-line staff and focusing them on creating a culture of care and trust, we can take the organic approach to change and improved performance.